Great Clips TCPA Violations & Hair Salon Telemarketing

The Lyon Firm is investigating claims of automated and mistaken text messages sent from Great Clips to consumers nationwide. Cell phone owners have reported receiving mistaken spam appointment confirmation text messages from Great Clips even though the consumer has no appointment, potentially violating the Telephone Consumer Protection Act (TCPA).

Last year, Great Clips launched an Online Check-In feature on their Website with text alerts that notify customers once their wait time reaches 15 minutes at the storefront. Great Clips has over 4,500 salons throughout the United States, making it the world’s largest salon brand. The Great Clips Check-In app has been downloaded by millions of customers. But consumer protection attorneys are concerned that the company may not be operating the Online Check-In app properly.

For example, one consumer who received a mistaken appointment confirmation text, immediately texted “STOP” as directed by the Great Clips text to stop future texts. But, instead of stopping the intrusive texting, Great Clips immediately sent additional texts to the phone owner.

Companies like Great Clips regularly collect and store their customers’ phone numbers, ostensibly for convenience sake and booking purposes. However, reports have surfaced of Great Clips and other hair salons allegedly misusing personal information for advertising campaigns that may violate TCPA regulations.

Many of the robocalls or prerecorded voice messages that consumers are inundated with are made without any prior consent. This is illegal and can be grounds for FCC fines and lawsuits. Because many clients willingly offer their phone numbers and authorize texts and phone calls, such cases can be complex and require experienced legal counsel. Attorneys contend that some hair salons may be testing the limits of privacy by placing calls and texts, not only to confirm appointments, but to send out mass marketing and promotional material.

Joe Lyon is an experienced class action attorney in Cincinnati, Ohio, reviewing TCPA violation cases and representing plaintiffs nationwide. Contact The Lyon Firm to learn more about your legal options following unwanted texts and telemarketing harassment.

Hair Salon TCPA Litigation

Telemarketing harassment is more common than ever, and has become a growing area of litigation in recent years. As a result, several hair salons have been targeted in class action TCPA violation lawsuits, compensating consumers for a continual invasion of privacy. Plaintiffs can recover up to $500 for each text or phone call that violates the TCPA, and up to $1,500 per call if the consumer can show that the TCPA was knowingly and willfully violated.

In 2020, a class action claim was filed against Sport Clips, with plaintiffs alleging the company sent an unsolicited marketing text advising of a new store location. Attorneys have targeted companies in other similar TCPA violation cases when calls and texts are sent using an automatic telephone dialing system (ATDS), though traditional calling methods may also be illegal.

In 2017, Regis Corporation, the company behind Cost Cutters, was named a defendant in a TCPA class action lawsuit alleging the hair salon sent text message advertisements that violated the Telephone Consumer Protection Act.

The plaintiffs alleged Cost Cutters sent unsolicited text messages to cell phones without prior express consent, even sent texts to phone numbers on the National Do Not Call Registry. Unwanted text claims and telemarketing harassment complaints have been filed against numerous hair salons across the country. You may have a claim if you have received unwanted promotional texts or voicemails from any of the following companies:

• Regis Salons
• Supercuts
• Great Clips
• Cost Cutters
• MasterCuts Hair Salons
• Magicuts
• Cost Cutters
• Best Cuts
• HairMasters
• HairCrafters
• Sassoon
• We Care Hair
• Pro Cuts
• Head Start

The Lyon Firm offers free consultations and works on a contingency fee basis, which means no out-of-pocket legal costs for you and your family. We take pride in engaging some of the largest American corporations when they take advantage of consumers. Contact us with questions and a free case review.