The consumer privacy lawyers at The Lyon Firm are investigating unique personal privacy violations involving software that provides AI robocall and AI call monitoring services.

Some AI TCPA lawsuits have been filed on behalf of plaintiffs nationwide following privacy intrusions. Contact The Lyon Firm to learn more about AI call monitoring that may violate existing wiretapping laws.

AI Call Monitoring Legal Compliance

AI call monitoring involves the use of machine learning and natural language processing (NLP) to automatically review phone conversations. These systems can flag fraud and evaluate employee performance. These platforms often analyze calls in real-time, drawing insights from conversation patterns.

AI call monitoring is legal, but companies who engage in any call monitoring are subject to state privacy statutes and other legal considerations. Telemarketers must adhere to federal and state wiretapping laws, which vary in their respective consent requirements.

Federal law requires only one-party consent (one party knows and agrees to the recording), but some states, such as California (CIPA), Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington, require two-party consent, which means everyone on the call must consent to the recording or monitoring.

AI call monitoring often involves collecting sensitive personal information such as financial details or biometric data (like voiceprints). This triggers obligations under privacy laws like the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Companies must ensure secure storage and proper notice to consumers about how their data is used.

TCPA laws and wiretapping laws have been cited in some AI call monitoring lawsuits, such as the following:

• Dialpad, an AI analytics software provider, is facing a class action lawsuit for allegedly recording and using customer calls to train AI models in violation of California privacy law. The class action attorneys claim the company has illegally wiretapped and recorded the private conversations of consumers who called the T-Mobile customer support line. Although the callers were informed that the calls may be recorded, they were not told their conversations would be shared with a third party.
• The Galanter v. Cresta Intelligence lawsuit alleges that the AI vendor, Cresta, recorded and analyzed a customer's call without proper knowledge or consent, violating California's CIPA law.
• The Navy Federal Credit Union Lawsuit questions the use of AI call recording technology to record and analyze phone calls without customers' knowledge or consent.

Why Hire The Lyon Firm For AI Call Monitoring Cases?

The Lyon Firm has extensive experience in TCPA litigation and consumer privacy law. We have represented thousands of clients in privacy-related cases and understand how to build wiretap and TCPA class actions against both the companies deploying AI tools and the vendors supplying them.

These cases are often well-suited for class treatment because the same AI system may have been used to record hundreds of thousands of calls under the same disclosure practices.

We handle these cases on contingency. No fees or costs until we recover on your behalf. If you believe your calls were recorded or monitored by AI without proper consent, contact The Lyon Firm today for a free consultation.

Frequently Asked Questions

Is it legal for a company to record calls using AI? It can be legal, but only with proper consent. If proper consent was not obtained, the recording may be unlawful.

What are TCPA damages for AI robocalls? TCPA violations can result in statutory damages of $500 per call, increasing to $1,500 per call for willful violations.

Can I sue if an AI vendor analyzed my call without my knowledge? Courts have found that sharing call recordings with third-party AI platforms for analysis may require additional disclosures beyond a basic recording notice.